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Refund and Cancellation Policy — Suno Novels

This document is a draft and is not yet in force.

It is awaiting review by qualified counsel, and 9 details have still to be filled in. It is published here so it can be read and checked, not so it can be relied on.

What is still missing
  • 20
  • 60
  • 7
  • support@sunonovels.top
  • 3
  • 5–7
  • Name
  • grievance@sunonovels.top
  • phone

Subscriptions and memberships

  • Cancel any time from Settings → Subscriptions. You keep access until the end of the period you have paid for; it does not renew after that.
  • Within 7 days of a first purchase or a renewal, a full refund if you have consumed less than [20]% of the content available under that plan in the period.
  • After 7 days, or beyond that consumption, no refund for the current period — but cancellation still stops the next one.

Packages, bundles, and single novels

  • Within 7 days of purchase, a full refund if you have listened to less than [20]% of the episodes in it.
  • After that, no refund, because the content has been delivered.
  • A package that is still releasing episodes: if the creator stops publishing for more than [60] days before completing what the package promised, you may request a prorated refund for the undelivered part.

We always refund, regardless of the windows above

  • Content removed after you bought it — for a copyright dispute, a policy breach, a creator withdrawal, or a licence ending. Prorated refund or account credit, your choice. See section 10 of the Copyright and Rights Policy.
  • A technical fault on our side that stopped you using what you paid for and that we could not fix.
  • A payment taken in error, a duplicate charge, or a charge you did not authorise.
  • A price or description that was wrong on our side at the time you bought.

Manual payments (UPI and cash)

Refunded to the same UPI ID or, for cash, by UPI transfer to an account you nominate, within [7] working days of approval. We may ask you to confirm the destination in writing.

How to ask

Settings → Purchase history → Request refund, or email [support@sunonovels.top] with the order id. We respond within [3] working days and, where approved, the money reaches you within [5–7] working days for cards and netbanking, or [3] working days for UPI, subject to your bank.

Chargebacks

Please contact us before raising a chargeback with your bank — it is faster and we can usually resolve it the same week. Accounts with repeated chargebacks that we were given no chance to resolve may be suspended.

Creator earnings

A refund to a listener reverses the creator's share of that sale, including after it has accrued. This is set out in the Creator Agreement clause 4.

Contact

[support@sunonovels.top] · Grievance Officer: [Name], [grievance@sunonovels.top], [phone].