Grievance redressal
If something on Suno Novels is wrong — a payment, a takedown, your account, your data, or somebody else's work published as their own — this is how to raise it and who answers.
The Grievance Officer
Not yet published.
The Grievance Officer's name and contact details are required by the IT Rules, 2021 and are not filled in yet. They live in docs/legal/PRIVACY.md and appear here as soon as they are.
An acknowledgement goes out within 24 hours of a complaint and a decision within 15 days, as the policies set out.
Start in the right place
Most things are settled faster by the process built for them than by a letter.
- Someone published my workFile a copyright complaint. It is answered by a person, and the creator gets to reply.File a complaint
- A payment, a refund, or my accountOpen a ticket from your purchases; it reaches support directly.Purchases
- My dataExport or deletion, and what we keep and for how long, are in the privacy policy.Privacy Policy